December 3, 2010 
Over the past 24 hours, AVG had two update issues which problems affected Windows 7 users on 64-bit products. As soon we were first notified about the issues, we immediately began fixing the problems. A patch for the update issue to our consumer and SMB user base was issued within hours of first being notified of the problem. We are committed to our users, and, as such, we took the following actions:
- Updates were issued for both of these issues and are currently being propagated to the broad AVG user base.
- For the next 48 hours, we are offering free technical support to our entire user base; anyone who has been affected by either of these issues
PAID CUSTOMERS: Support for System Crash After the Recent AVG 2011 Update 3292 (BSOD)
If your customers have encountered the above mentioned issue with the latest AVG update and FAQ 4079 didn’t help them, they can contact our support team by dialing the following number:
- Business customers: 9:30am-6:30pm EST 1-828-459-5436 or skype:avg-nc
AVG is proud to have created the caliber and quality of products that are capable of helping us build one of the largest single user communities in the world. It is a privilege to have the trust and confidence of more than 110 million users and it is a responsibility we do not take lightly. We are committed to you, our resellers and user base. We will work hard to address any concerns, and regain the trust of our customers. AVG sincerely regrets any inconvenience this issue has caused and we are ready to help your customers resolve this as quickly as possible.
