Here are some techniques on how to help prevent paper jams in you Lexmark printers.
While your competitors are parked on the phone with tech support trying to clear a paper jam, you can zoom right past them on the road to success. To avert paper jams before they happen, try these easy tips:
· Fan the paper like you do with playing cards and then align the edges.
Quickly prepare the paper. Watch video »
· Make sure the paper lies flat in the tray.
· Don't remove trays while the printer is printing.
· Don't load trays or feeders while the printer is printing. Load them prior to printing, or wait for a prompt to load them.
· Don't load too much paper. Make sure the stack height does not exceed the indicated maximum height. Best way to load paper. Watch video »
· Make sure the guides in the paper trays and feeders are properly positioned so they are not pressing too tightly against the paper or envelopes.
· Push all trays in firmly after loading paper.
Paper tray recommendations
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Make sure the paper lies flat in the tray.
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Do not remove trays while the printer is printing.
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Do not load trays, the multipurpose feeder, or the envelope feeder while the printer is printing. Load them prior to printing, or wait for a prompt to load them.
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Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
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Make sure the guides in the paper trays, multipurpose feeder, or envelope feeder are properly positioned and are not pressing too tightly against the paper or envelopes.
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Push all trays in firmly after loading paper.
Paper recommendations
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Use only recommended paper or specialty media.
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Do not load wrinkled, creased, damp, bent, or curled paper.
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Flex, fan, and straighten paper before loading it.
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Do not use paper that has been cut or trimmed by hand.
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Do not mix paper sizes, weights, or types in the same stack.
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Make sure all sizes and types are set correctly in the printer control panel menus.
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Store paper per the manufacturer's recommendations.
Envelope recommendations
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To reduce wrinkling, use the Envelope Enhance menu in the Paper menu.
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Do not feed envelopes that:
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Have excessive curl or twist.
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Have windows, holes, perforations, cutouts, or embossing.
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Have metal clasps, string ties, or folding bars.
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Have an interlocking design.
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Have postage stamps attached.
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Have any exposed adhesive when the flap is in the sealed or closed position.
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Have bent corners.
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Have rough, wrinkled, or laid finishes.
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Are stuck together or damaged in any way.
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Following all these recommendations and still getting paper jams? If you've been getting a lot of mileage out of your Lexmark printer, it may be time for a new maintenance kit or pick rollers. Contact Lexmark to help with printer troubleshooting before taking any more action.