The latest release of Plantronics Manager Pro has been successfully deployed globally. Existing customers now have access to all the new features and benefits.

Additional products supported for the Acoustic and Conversation Analysis suites: now including Unified Communication products (Voyager 3200 UC and Voyager 8200 UC ). UC customers can now benefit from obtaining greater insights and improve the quality of conversations, that Contact Centre customers have already been enjoying.

New Bluetooth Link Quality report within the Conversation Analysis suite: Helps to identify audio issues caused by the Bluetooth radio link between the headset and the computer, allowing troubleshooting right to the supported end point.

Upsell Opportunities
Use the Plantronics Manager Pro v3.10 Software Release to upgrade existing customer entitlements to secure future sales and recurring revenue and to acquire new customers. And don’t forget: With the newly added UC product support for the conversation and acoustic analysis suites this release offers also a hardware upsell opportunity.

Integration Opportunities
The new Open Data Access APIs now provides partners with a development opportunity by accessing the data from Plantronics Manager Pro and integrating into existing or new applications. Allowing partners to solve customer problems with tailored solutions that can now include the data and insights provided by Plantronics Manager Pro.

To view the release notes and learn more about what’s new see here. To learn more about Plantronics Manager Pro and what it can offer see here.