Recent ZixCorp outage on March 7th

Dear ZixCorp Customer,

ZixCorp experienced a ZixPort outage yesterday where customers could not access the portals during the afternoon hours. While the service has been restored, some messages are still not visible in the recipient mailboxes due to a database issue. This means some recipients that received a portal notification yesterday afternoon about a new message may not see it in their ZixPort inbox yet. These affected messages were delivered between 1:30-5 pm CT on March 7th.

Customers have two courses of action they can take:
* Let the recipients wait until the database issue is resolved. Our engineers are working on this issue, but we currently do not have an ETA for when this issue will be resolved.
* Resend the message. Messages that were sent after 5 PM CT yesterday are being delivered to the recipient's mailbox on the portal. ZixGateway customers can use the Dashboard reports to see what messages were sent to the portal during yesterday's issue.

We apologize about the inconvenience this has caused you and your recipients. We will provide further updates as we get more details from our engineering group.


Sincerely,

ZixCorp Customer Support
support@zixcorp.com